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Contact at the DC Tri Store?
CREATED: 03/10/14 by Renee REPLIES: 10
Renee's ravatar Renee    JOINED: 9/25/13    POSTS: 19
Contact at the DC Tri Store?
POSTED: 3/10/14 1:09 PM

Does anyone have a contact at the DC Tri store? I placed an order in early February that still hasn't arrived and wanted to check in.

Thanks!
Renee

astolz1's ravatar astolz1    JOINED: 2/28/09    POSTS: 535
RE: Contact at the DC Tri Store?
POSTED: 3/10/14 2:52 PM

Hi Renee,
Have you looked at and tried the Store Help Page? There's a way to check on your order.
http://store.dctriclub.org/help_answer.asp?ID=9#28
Got there by clicking on the links found at the bottom of the page.

tgalbert's ravatar tgalbert    JOINED: 9/30/10    POSTS: 403
RE: Contact at the DC Tri Store?
POSTED: 3/11/14 7:40 AM

shipping@dctriclub.org

merlinkim's ravatar merlinkim    JOINED: 2/28/09    POSTS: 295
Estimated turn-around for orders from the club store
POSTED: 5/14/14 2:43 PM

Is there an expected turn-around time for gear orders in the store? My order from late March is "processing," according to the order status page. I'm not sure what that means, other than I can't cancel it at this point, and I don't have an ETA from the web site.

bcfrank's ravatar bcfrank    JOINED: 3/23/09    POSTS: 966
RE: Contact at the DC Tri Store?
POSTED: 5/14/14 2:55 PM

The custom gear buy that we did back in March is supposed to be arriving THIS week with shipment out to all individuals soon after arrival.

merlinkim's ravatar merlinkim    JOINED: 2/28/09    POSTS: 295
RE: Contact at the DC Tri Store?
POSTED: 5/14/14 2:56 PM

Thanks!

merlinkim's ravatar merlinkim    JOINED: 2/28/09    POSTS: 295
RE: Contact at the DC Tri Store?
POSTED: 6/04/14 8:31 AM

Did the gear order arrive? I'm glad I wasn't expecting to race in new kit for Black Bear, because I'm still waiting ...

merlinkim's ravatar merlinkim    JOINED: 2/28/09    POSTS: 295
[...]
POSTED: 6/04/14 9:01 PM

[...]

bcfrank's ravatar bcfrank    JOINED: 3/23/09    POSTS: 966
RE: Contact at the DC Tri Store?
POSTED: 6/05/14 5:43 AM

Yes, gear arrived. All the NTPers were racing in it at Black Bear. Not sure why you didn't get yours yet.

ZRoth's ravatar ZRoth    JOINED: 3/22/14    POSTS: 15
RE: Contact at the DC Tri Store?
POSTED: 6/05/14 8:45 AM

I'm still waiting on part of my order too. Any updates?

merlinkim's ravatar merlinkim    JOINED: 2/28/09    POSTS: 295
RE: Contact at the DC Tri Store?
POSTED: 6/08/14 2:26 PM

Update -- on June 7, I received a package postmarked June 6. In it was the jersey I ordered, but not the shorts, with a note on the packing slip saying "Shorts to ship separately. Small [tri] shorts received from LG were defective." Any idea when the replacement shorts will be in, or when we found out the shorts were defective?

I'm glad I'm not planning on wearing club kit for a race until September because there's a chance I'll have my shorts by then, but frustrated with the delay and lack of updates on this, when it's a core part of the club's function.

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