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new member - packet?
CREATED: 11/28/11 by russomc REPLIES: 2
russomc's ravatar russomc    JOINED: 10/27/11    POSTS: 9
new member - packet?
POSTED: 11/28/11 3:41 PM

I joined 2 months ago or so but still haven't received anything in the mail (t-shirt, general infromation). Is that normal?

-Mike

sandyc's ravatar sandyc    JOINED: 2/28/09    POSTS: 288
RE: new member - packet?
POSTED: 11/28/11 3:52 PM

Dear Mike,

My records show that you joined the club the last week of October, and unfortunately just missed the last order for membership kits (they are batch-ordered and sent out by a third party). Your membership kit is included on the next order being submitted this week. It typically takes 2-3 weeks for them to process the orders and ship the kits out. However, I was recently notified that there was a backorder on the water bottles, so even the shipment of those kits that I ordered in October have been delayed.

Also, please be sure to update your member profile. It currently has you requesting a Female size M shirt (which I am presuming is incorrect).

If you have any additional questions, feel free to email me at membership@dctriclub.org.

Best,
Sandy
Secretary & Membership, DC Tri Club

russomc's ravatar russomc    JOINED: 10/27/11    POSTS: 9
RE: new member - packet?
POSTED: 11/29/11 3:44 PM

wow, thanks for noticing that error. Appreciate the quick response, Sandy!

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