I joined 2 months ago or so but still haven't received anything in the mail (t-shirt, general infromation). Is that normal?
My records show that you joined the club the last week of October, and unfortunately just missed the last order for membership kits (they are batch-ordered and sent out by a third party). Your membership kit is included on the next order being submitted this week. It typically takes 2-3 weeks for them to process the orders and ship the kits out. However, I was recently notified that there was a backorder on the water bottles, so even the shipment of those kits that I ordered in October have been delayed.
Also, please be sure to update your member profile. It currently has you requesting a Female size M shirt (which I am presuming is incorrect).
If you have any additional questions, feel free to email me at email@example.com.
Secretary & Membership, DC Tri Club
wow, thanks for noticing that error. Appreciate the quick response, Sandy!